What Personal Information We Collect
The Earthfruits Sites each have different functions and collect different types of personal information (PI) such as name, address, email address and phone number. Generally, you can visit the Earthfruits Sites without entering any PII. However, if you choose to place an order on the Earthfruits Sites, we require that you provide your name, mailing address, billing address, email address, phone number, credit card number and its expiration date. All of this information is necessary for us to complete the transaction and notify you of your order status.
Tell-A-Friend and Address Book
If you choose to use our referral service to tell a friend about our site/product or share your Wishlist, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Earthfruits Sites do not store this information.
To facilitate shipping your orders to your friends, we provide an Address Book for you to enter your contacts. We will ask you for your friend’s name, address and telephone number. We will only use this information for the specific reason for which it was provided to us.
Supplementation of Information
In order to protect your account, we may on occasion supplement the personal information you submitted to us with information from third party sources. We use services from leaders in the industry to verify your identity, in order to prevent others from defrauding your account or the company.
If you provide a testimonial or product review on the Earthfruits Sites, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. For testimonials, we do obtain the customer’s consent prior to posting his or her name and video testimonial. If you enter a comment in a public forum we are not responsible for the personal information you choose to submit in these comments. If you want to remove your personal information that is being displayed on our website under public pages, please contact us at firstname.lastname@example.org.
How We Use Your Information
We may use your email address, mailing address and/or phone number to provide quality customer support or to reach you regarding order status, product or fulfillment issues and other customer service related activities. We may use your email address, mailing address and/or phone number to contact you regarding new product offerings, newsletters and other aspects of your use of the Earthfruits Sites. If, however, you do not wish to receive such communications, you have the ability to “opt-out” at any time and you will not be contacted further.
From time to time, we may ask you to answer surveys regarding current or future Earthfruits products, as well as to determine hours worked at each rank in the compensation plan. Participation in these surveys is always optional. Survey responses are only used in the aggregate, and are never linked to an individual.
We use third parties such as a shipping company to fulfill orders and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you purchase a product and use our site, we will share your name, address, telephone number, and email address as necessary for the third party to provide that service. These third parties are prohibited from using your personal information for promotional purposes.
In the event Earthfruits goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.
Links to Other Sites
Social Media Widgets
Earthfruits does not track users of Earthfruits Sites online activity over time or allow other parties to do this on our Site.
Like most every web site, the Earthfruits Sites record certain tracking information any time someone visits the site. For every web page that is viewed, our web server records an IP address, the operating system, browser version and the name of the page that was viewed. We use a third-party tracking service that uses tracking technologies to track non-personal information about visitors to our site. This information is not linked to any specific user and is used in the aggregate to maintain, track performance and improve the Earthfruits Sites.
Third Party Tracking Technologies
Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:
We will retain your information for as long as your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Email & “Opt Out” Policy
We may use your email address provided to contact you regarding the following:
1. User Registration Status (including confirmation of account signup);
2. Order Status and Shipping Notification
3. Online Customer Satisfaction Survey
4. Major changes to the website, addition of new products or services;
5. Promotional and marketing materials that we think you may find useful.
If you desire not to receive information about products or services we think may be of interest, you can change the notification options in your account settings. If you wish to not receive any of these emails, you may opt-out by submitting your email address to email@example.com or by following the unsubscribe instructions within each email communication.
Protecting Your Personal Information
The Earthfruits Sites use secure sockets layer (SSL) to encrypt the transfer of sensitive information, such as your account password and billing information including credit card, from your web browser to our web server. Only the last four (4) digits of your credit card number will be displayed in your account. When you place an Order with us, you are given an opportunity to select if you wish to have your credit card numbers stored on our system. Emails you send to us may not be secure unless otherwise told that security measures will be in place prior to your transmitting the information. For this reason, we ask that you do not send confidential information such as credit card numbers or account numbers to us through emails.
The same SSL protocol also acts to authenticate the Earthfruits Sites and prevent unauthorized “hackers” from masquerading as any of our sites while you are logged in to your account. This is accomplished through a “digital certificate”, which is an unforgettable electronic “identity card”.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org.
Attention: Legal Department
10855 South River Front PKWY, suite 100
South Jordan, Utah 84095
Email to: email@example.com